Absent absence management
Cathy owns three cake shops and employs 28 people. She doesn’t record absence in a spreadsheet or use an online absence management system and instead relies on paper holiday requests and return to work forms. Organising and managing this is a drain on her time and resources.
As she has to shuffle paperwork across the three locations, it’s easy for her to misplace forms and forget to record holiday, resulting in staff shortages and poor customer service.
As Cathy hasn’t been recording and monitoring absence, she hasn’t noticed that a baker in one of the stores, Sally, has been taking sick days at regular intervals, often 2-3 days at a time every three months. Not only is this absence having a financial impact on her business but when she spots this, she is unable to confidently approach Sally to question her absence as she doesn’t have accurate historical data to back her up.
What’s more, she hasn’t realised that Jack, a cashier, has now been absent for three weeks after initially phoning in sick. This means that Cathy hasn’t been able to support Jack and direct him towards services that could help him to get better quicker and return to work. As a result, he is feeling unsupported and instead of getting better, is struggling with the idea of returning to work.
For those at work, absent colleagues and poorly coordinated holiday bookings has placed more pressure on the team, which is negatively impacting productivity. This leads to low morale as the team feel overworked and unsupported and some even consider leaving.