Tell us about your responsibilities, team and what your organisation does
With a ‘dual hat’ role as HR director for QVC UK, I support the UK CEO and the SVP for global brand and communications (based in Westchester, Pennsylvania). The UK HR team, which is 45 strong, supports both the UK market and some roles in the European and global teams.
At QVC, our HR function is global, operating in a matrix structure. We have HR Centres of Excellence for learning & development, talent acquisition, organisational effectiveness and employee relations in all markets, which report into the global Centre of Excellence leaders. In addition, each market has its own Employee Engagement team, while a global Team Member Experience team focuses on our global strategy for employee engagement. Some members of the UK HR team also have responsibilities across Europe, enabling them to specialise and broaden their skills across new markets and HR disciplines.
With 17,000 employees worldwide, QVC is the world's leading video and ecommerce retailer, offering a curated collection of desirable brands to millions of customers around the globe each day through broadcast, internet, and mobile sales platforms. QVC generated $8.7B in net revenue in 2015, of which $3.9B was from ecommerce.
In the UK, we have the largest TV shopping channel, three further standalone TV channels and an interactive website which incorporates live streaming of the TV channels.