How is Costa nurturing young talent and encouraging career progression?
We have a fantastic in-store learning journey, which provides a clear development path to take our people from barista through to store manager. We have lots of brilliant examples across the business of people where started as baristas and are now store managers or working across our support centre, different Whitbread brands or internationally.
We are also very proud of our WISE by Costa (Whitbread Investing in Skills and Employment) programmes – during the first 7 weeks of our financial year, we have already provided 42 work placements and offered apprenticeships to 33 people.
Last year, in addition to our finance, marketing and HR graduate programmes we launched our first operations (store/regional management) graduate programme. Our first intake are currently in their second rotation of a two year programme and we have just recruited our second intake.