What does the future hold?
All leaders, whether dealing with any clients, employees or suppliers, need to remember that a stakeholder’s main interest will lie in what it means for them. In this globally significant situation, leaders need to be anticipating a spectrum of emotions and feelings following the results on Friday: fear and panic at one end of the scale, elation and excitement at the other. It will be important for leaders to plan how they will address the concerns of all stakeholders.
In change scenarios, an issue faced by leadership is immediacy – employees will want to know exactly what any change will mean for them. Suppliers want to know the effect on their relationships, clients want to know their level of services will not be affected. Often, there will be a grace period where ‘reasonable’ people will accept there is no definitive answer. This is only true in the short term – impatience will then creep in. Very quickly, there will be a demand for clarity and certainty.