Why did you choose to work for the BT Group?
I have worked for BT since 1997, where I started in the retail sales environment. The role at the time was supposed to be stop gap until I could move back into the media industry (I had studied media production and ran a media production company after university).
BT is such an open and diverse organisation; it allowed me to move into areas I felt were challenging but linked to my core skill-set. From sales I moved to PR & communications, where I led our internal e-comms team including our internal TV network; BTTV.
I was part of the talent pool, and was offered the opportunity to move into business improvement. Here, I developed my lean six sigma approach and corporate financial awareness. During that time, we were challenged to transform our learning in BT Retail. Through those successful programmes – where we delivered £1m plus in benefits and installed innovative learning environments across our call centres – I was offered a new role in L&D in Retail and then later in the BT Group.
I have been very lucky to be able to build my career and development in BT and haven’t needed to leave the organisation to progress.