Could you explain the concept of an emotionally intelligent organisation?
An emotionally intelligent (EQ) organisation has a richer sense of what human beings are. EQ means nothing more than intelligence around our emotional functioning. Things such as our anxiety levels and capacity for empathy are present within our emotional functioning. To be intelligent about these things simply means being on top of them. An EQ organisation doesn’t just think a human being is a machine that arrives at the office at 9am and leaves at 6pm. It realises people have tricky emotional needs; they need to feel rewarded, to have a sense of importance among those around them. If you’re taking up 15 years of someone’s life, that’s a major commitment.