Trust is based on persistence
When our (unconscious) elephant experiences persistently, positive emotional connections with others we are not only more productive we are also more emotionally and physically resilient.
I have already argued that trust in the workplace is based on persistent, positive emotional connections with your manager and your colleagues. The very large workplace surveys run by the Great Places to Work Institute (providing the data for the Fortune’s annual “100 Best Companies to Work For” list) connect high productivity to trusting your boss. The equally large Gallup Company surveys on employee engagement demonstrate how this happens.
Gallup shows that employees whose bosses clearly communicate two things: (1) what’s expected of them at work and (2) that they care about them are engaged, more productive and more emotionally resilient. In market downturns, they don't lose hope they work harder so their company can recover faster when markets turn around. For instance, Gallup reported that organisations with higher levels of employee engagement grew their earnings per share much more quickly than competitors as the economy began to rebound in 2009.
Motivation is an emotion that is freed up in situations where we trust. Without the fear of uncertainty and any threat to our self-esteem to contend with, our elephant pushes our (conscious) rider mind to focus fully on the work and on goals that are larger than our selves – like saving the firm. It also builds our physical resilience.