What is engagement all about?
Employee engagement has become a popular phrase recently with employers who, seeing an upturn in work, have a desire to get the best out of their workforce.
• Intellectual engagement – thinking hard about the job and how to do it better
• Affective engagement – feeling positively about doing a good job
• Social engagement – actively taking opportunities to discuss work-related improvements with others at work
It’s easy to throw around statistics, but what can you do to enhance productivity and performance in your business? I like the use of 4 key enablers of employee engagement:
Strategic narrative – strong, visible leadership providing narrative about where the organisation’s come from and is going to
Engaging managers – focus, coach and stretch people and treat them as individuals
Employee voice – reinforce/challenge views within the business
Organisational integrity – the values on the walls are reflected in daily behaviours
We recently held an engagement session at our HR forum. The HR managers there shared their examples of strong employee engagement, such as Praise and Grumble boards, setting up a Works Council, daily “huddles” on production lines, asking staff for money-saving ideas and bringing in fruit to enhance colleagues’ wellbeing.
There are also financial engagement initiatives such as salary sacrifice and employee benefits packages. Part of successful engagement is about understanding what makes the individual employee tick- not all are motivated by money but you have to accept that some are!