Has the Ulrich model had an impact?
Dave Ulrich never claimed to have invented the three-legged model for HR – which proposed the distinct and specialised roles of shared services, business partnering and centres of expertise (COEs) – that has become synonymous with his name.
But 18 years on, Orion Partners has studied the effect of this model, finding out whether it has delivered on its promise and looking at the benefits and disadvantages organisations have seen – especially in the area of talent management.
We questioned business and HR users in 40 organisations, each with more than 10,000 employees. The results were compelling.
We found that a majority (77%) believe the Ulrich model has made a measurable, positive impact on HR, with improved operational efficiencies and capabilities, and that there is now a closer alignment with the commercial objectives of the organisation, demonstrating a ‘positive direction of travel’.