Zappos company culture
Zappos is a company that likes to do things differently. The online shoe retailer began life in 1999 after (now departed) founder Nick Swinmurn couldn’t find a pair of trainers he wanted at a shopping mall. Within a year it was making $1.6 million in revenue and within ten years it was being bought out by Amazon for $1.2 billlion.
However, it’s not the billion dollar buy out or the state of the art open plan Las Vegas headquarters – which is so impressive that it attracts 1,200 visitors each month – that makes Zappos such a fascinating company. Instead it’s the organisation’s culture, which focuses on the employee, offering perks like dancing machines, napping pods, free food and pay increases based around passing incentives, not time spent working there.
Many companies aspire to live by their values, but at Zappos it forms the basis of every hire, with CEO Tony Hsieh openly admitting to turning technically excellent applicants down if they don’t fit the company ethos of creativity, flexibility and creating fun.