Recruiters pressured in a dense candidate market
A job market like this puts a lot of pressure on third party recruiters, who have to balance the care and attention shown to candidates with the need to find new roles and keep the shortlists they present to clients relevant.
Recruitment agencies are still the first port of call for the majority of jobseekers, whether they are newly on the market, or have unfortunately been looking for some time. Applications tend to come in two ways; direct application to an advertised role or speculative application to be considered for a range of roles. Additionally recruiters will also approach candidates directly, either sourced through social media or candidate database, or by referral.
Most recruiters that I know, across all sectors and particularly in HR, are currently dealing with greater numbers of candidates than they are used to, which makes it much harder to give all of them a great experience, yet we know that in a job climate like this one, all our candidates are probably looking to us to provide them with exceptional service.